I Am Not Satisfied With Our Payment Processing Provider!

25/08/2011 17:44

Many businesses get fed up with their payment processor for a variety of reasons and it's unsurprising when you examine them. If you're having these kinds of difficulties then perhaps you should consider switching your service provider:
Merchant fee is simply too high
Non English talking customer support
Insufficient 24 hour customer E20-580 support
No replacement card device service
Poor quality card terminals

Why must I deal with bad rates and bad client support?
There is absolutely no explanation to put up with this poor level of customer service. However, quite a few people think that they have got to put up with this because they can't get any better. Merchants like you often feel like they have got to get their payments processed via their bank because they have a business account there.
This is not true. You do not have to make use of your bank and put up with bad rates and bad client services. Since you get your firm banking done there it does not mean you have to get your payments sorted out there too.
Best ways I can lower my merchant costs and obtain a good client service?
You switch service providers. If your bank deals with your payments then you can undoubtedly get a better rate and much better customer support from a specialist payment service provider. These payment providers get special deals with major banks and because they get such a good deal they are E20-532 able to pass on some of that cost reduction to you, the merchant.
Anything else I can get from a new payment processor?
You should really have the ability to get almost everything in the list below if you choose the right payment service provider.
Capped merchant premiums at a very good rate. You should also have the option to get these prices even lower once you sign a longer contract for payment processing. Capped prices means that you pay the same fee on your payments for the duration of the contract with no rises.
Excellent quality card terminals. These can vary from common Chip and PIN units in your place of business, to wireless card machines, and perhaps mobile card machines that allow you to take payments anywhere you are.
24hr client services by English call operators. You should also have the opportunity to talk to someone who speaks good English at any hour of the day and get helpful advice about your merchant account or card terminals.
Replacement card machines. Replacement units should be available in an emergency. A payment processor that offers this service is very aware that there are stores and other firms that are open at unusual hours, E20-500 often through the night.

How can I switch now?
If you get the right payment processor it should be as easy as calling them on the phone and getting them to do it for you. It should not cost you anything to switch and you should be up and running, paying less for a better services in a very short time.

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